Careers

Job Summary

The IT Support Technician serves as a technology resource responsible for supporting end users across affiliated 215 Holding Company banks in southern Minnesota, South Dakota, and Iowa. This role is primarily responsible for responding to, troubleshooting, and resolving IT-related issues submitted through the organization’s ticketing system, including hardware, software, network, and access-related concerns. This position is a key member of the Network Team and collaborates closely with team members on escalations, root cause analysis, and ongoing improvements. The IT Support Technician must demonstrate strong technical troubleshooting skills, excellent customer service, and the ability to independently investigate issues and drive resolutions. In addition to support activities, this role contributes to IT projects involving infrastructure, systems, and technology enhancements.

Essential Functions

• Serve as an IT support resource by responding to and resolving tickets, calls, and inquiries through the ticketing system
• Provide excellent customer service through clear communication, follow-up, and timely resolution of issues
• Troubleshoot and resolve hardware, software, system, and basic network issues by performing root cause analysis and implementing appropriate solutions
• Escalate complex or unresolved issues to senior team members while maintaining ownership and communication with the end user
• Collaborate with team members on troubleshooting, incident resolution, and continuous improvement efforts
• Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications
• Perform workstation setup, reimaging, upgrades, and replacements to support the PC lifecycle
• Contribute to IT projects involving network infrastructure, hardware rollouts, software deployments, and system improvements
• Create, enhance, and follow processes to drive efficiency in completing work
• Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements
• Create and maintain documentation for system configurations, processes, and operational procedures
• Responsible for select Disaster Recovery procedures and tests
• Other duties as requested

Competencies

• Strong troubleshooting and analytical thinking skills with ability to diagnose and resolve technical issues
• Excellent customer service and communication skills (both written and verbal)

• Ability to manage multiple tickets and priorities in a fast-paced environment
• Team-oriented mindset with willingness to collaborate and escalate when appropriate
• Proactive, self-motivated, and accountable for issue resolution
• Strong organizational and time management skills
• Commitment to quality, accuracy, and continuous improvement
• Strong personal standards of excellence, ethics and integrity

Qualifications

• Associate’s degree in Information Technology or related field, or equivalent work experience
• 2+ years of IT support experience in a help desk or technical support environment
• Experience working with ticketing systems and end-user support workflows
• Understanding of networking concepts (DNS, DHCP, WAN, LAN, connectivity troubleshooting)
• Experience supporting Windows operating systems, Microsoft Office, and common enterprise applications

Work Environment

This job operates in a professional office environment with moderate noise levels.  This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Travel

Travel up to 10% is required to support branch locations, perform onsite troubleshooting, and assist with hardware and infrastructure projects.

Job Type

Full-Time.

Compensation

Pay range: $20-$28 per hour, depending on experience. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, and a 401(k)-retirement plan with company matching.

We are an Equal Opportunity Employer.

Responsibilities:

• Follow established procedures & policies in securing mortgage and consumer loans.
  
• Work to market new & existing products according to the Bank's strategic plan.
  
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Performs the functions of the new accounts area, including opening new demand deposit accounts, CDs, IRAs and other retail banking products through a broad understanding of bank products, cross sells additional bank products and refers customers to other areas of the bank, including Wealth Management.
  
• Secondary market experience including all government financing (FHA / VA / RD)
  
• Coordinates consumer loan processing from the period of application through approval and closing in a timely manner, while providing quality customer service

Requirements:

• Bachelor's degree and 5+ years of related experience and/or training.
  
• Self-motivated
  
• Excellent oral & written communication skills
  
• Attention to detail is a must
  
• Flexibility to changing needs
  
• Ability to handle multiple tasks at one time
  
• Possess team building skills

Compensation:

Responsibilities:

• Follow established procedures & policies in securing & analyzing commercial and consumer loans.
• Minimize potential loan losses through frequent review of delinquency reports & changes of financial ratios that could indicate potential losses.
• Work to market new & existing products according to the Bank's strategic plan.
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Actively participate in cross-selling Bank services to new & existing customers.
  

Requirements:

•  Bachelor's degree
•  5+ years of related experience and/or training.
  

Compensation:

Responsibilities:

• Generate new Wealth Management client relationships through proactive sales and relationship management efforts.
• Facilitate the referral of high net worth clients and prospective clients to the Wealth Management Division, including investment management, trust / fiduciary services, and private banking services.
• Actively participate in sales and development of trust, investment management, and private banking prospects.
• Initiate contacts for developing and establishing new investment management agency, rollover IRA, personal trust and custodial business.
• Meet with prospective clients to discuss Wealth Management Division products and services, and maintain contact with clients and organizations regarding account performance, administrative matters, tax planning and other issues to ensure the client's financial goals are being achieved.
• Cultivate and maintain relationships with numerous sources of new business referrals and centers of influence, including bank personnel, attorneys, accountants, financial services professionals and various social contacts.

Requirements:

• Bachelor’s Degree.
• Minimum 10 years of direct client contact with wealth management, trust, investment management and sales experience in the financial services industry.
• Strong interpersonal communication, networking and relationship management / sales skills.
• Excellent presentation, verbal and written communication skills.
• Ability to work in a very team-oriented environment along with trust officers, investment officers, banking officers and bank operations personnel.

Compensation:

This is an extraordinary opportunity for the right candidate to work for a leading National Bank with a growing Loan Department. We are Liberty National Bank headquartered in Sioux City, IA with eight additional locations throughout IA & SD. This opportunity is in Sioux Falls, SD.

Responsibilities:

• Follow established procedures & policies in securing & analyzing commercial and consumer loans.
• Minimize potential loan losses through frequent review of delinquency reports & changes of financial ratios that could indicate potential losses.
• Work to market new & existing products according to the Bank's strategic plan.
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Actively participate in cross-selling Bank services to new & existing customers.

Qualifications and Skills

Requirements:

•  Bachelor's degree
•  10+ years of related experience and/or training.

Compensation:

Compensation: Liberty National Bank provides a competitive salary commensurate with background and experience, full benefits and the opportunity for career growth and professional development.