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Job Title: Information Technology Support Technician

Job Location: Sioux Falls, SD Preferred

How to apply: Apply on our Indeed.com posting here

Job Summary

The Shared Services Division of First Farmers & Merchants Bank and Liberty National Bank are looking to hire a full-time Information Technology Support Technician. This position will be responsible for supporting corporate workstations, network devices, applications, and printers. This individual must be able to work closely with IT leadership and colleagues in the department, communicate effectively, and have the ability to analyze and troubleshoot. The Information Technology Support Technician plays a vital role in making sure our systems are operating efficiently and reliably. This position requires excellent communication skills, the ability to follow up and resolve outstanding items, and strong technical knowledge.

Essential Functions

• Responsible for the administration and maintenance of workstations and printers
• Assists bank staff by troubleshooting and escalating technology issues
• Utilize NinjaOne to deploy software and updates
• Install, Configure, and Support for workstations and applications
• Performs select Server and System backup and recovery duties
• Responsible for Disaster Recovery procedures and tests
• Supports third party application servers including Fiserv Banking software
• Creates, enhances, and follows processes to drive efficiency in completing work
• Assists with network security monitoring and cybersecurity tasks
• Contributes to the FFM Shared Services Change Management team
• Other duties as required

Competencies

• Ability to work independently
• Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization

Qualifications

• Systems Administration: Minimum 3 years of experience
• Bachelor’s degree in computer science or related Technology field preferred
• The ability to prioritize, multi-task and effectively manage multiple tasks is essential

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and stand or sit for long periods of time. Able to lift 35 pounds and work on a computer the majority of the day.

Job Type

This is a Full-Time position.

Compensation

Pay: Hourly starting at $24.04 an hour. Final compensation may vary based on experience and qualifications. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, a 401(k)-retirement plan with company matching.

We are an Equal Opportunity Employer.

Job Type: Full-time

Responsibilities:

• Follow established procedures & policies in securing mortgage and consumer loans.
  
• Work to market new & existing products according to the Bank's strategic plan.
  
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Performs the functions of the new accounts area, including opening new demand deposit accounts, CDs, IRAs and other retail banking products through a broad understanding of bank products, cross sells additional bank products and refers customers to other areas of the bank, including Wealth Management.
  
• Secondary market experience including all government financing (FHA / VA / RD)
  
• Coordinates consumer loan processing from the period of application through approval and closing in a timely manner, while providing quality customer service

Requirements:

• Bachelor's degree and 5+ years of related experience and/or training.
  
• Self-motivated
  
• Excellent oral & written communication skills
  
• Attention to detail is a must
  
• Flexibility to changing needs
  
• Ability to handle multiple tasks at one time
  
• Possess team building skills

Compensation:

Job Summary

Provides application administration services to affiliated 215 Holding Company banks serving communities in southern Minnesota, South Dakota, and Iowa.  This position will be responsible for installation, configuration, and support of corporate applications, processes, and workflows. This individual must be able to work closely with leadership and colleagues in the department, communicate effectively, and have the ability to analyze and troubleshoot. An Application Administrator plays a vital role in making sure our applications are operating efficiently and reliably. This position requires excellent communication skills, the ability to follow up and resolve outstanding items, and strong technical knowledge.

Essential Functions

• Responsible for upgrading, maintaining, and support Fiserv banking software and applications
• Install, configure, and implement new software and applications to support bank initiatives and growth
• Coordinate and manage application-related incidents and services requests to ensure resolution in a timely manner
• Collaborate with business and stakeholders to document and optimize business processes through automation and application features
• Implement and oversee projects that require new software or application changes
• Create, enhance, and follow processes to drive efficiency in completing work
• Respond to user inquiries and system alerts, providing timely resolutions to application challenges
• Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements
• Create and maintain documentation for application configurations, processes, and operational procedures
• Responsible for select Disaster Recovery procedures and tests
• Contributes to the FFM Shared Services Change Management team
• Other duties as requested

Competencies

• Excellent communication, time management, prioritizing and organizational skills
• Ability to work independently
• Critical thinker with strong organizational skills, excellent oral and written communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Proactive and takes initiative to own projects and remediate issues
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization
• Strong knowledge and experience with Fiserv, Finastra, or other banking software

• Strong personal standards of excellence, ethics and integrity

Qualifications

• Bachelor’s degree in IT related field or equivalent experience
• Prior banking experience is preferred
• Application Administration: minimum 5 years
• The ability to prioritize, multi-task and effectively manage multiple tasks is essential
• Proficiency in MS Office, Excel, Word programs

Work Environment

This job operates in a professional office environment with moderate noise levels.  This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Travel

Not Required

Job Type

Full-Time.

Compensation

Minimum starting salary of $75000, depending on experience. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, and a 401(k)-retirement plan with company matching.

We are an Equal Opportunity Employer.

Responsibilities:

• Follow established procedures & policies in securing & analyzing commercial and consumer loans.
• Minimize potential loan losses through frequent review of delinquency reports & changes of financial ratios that could indicate potential losses.
• Work to market new & existing products according to the Bank's strategic plan.
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Actively participate in cross-selling Bank services to new & existing customers.
  

Requirements:

•  Bachelor's degree
•  5+ years of related experience and/or training.
  

Compensation:

Responsibilities:

• Generate new Wealth Management client relationships through proactive sales and relationship management efforts.
• Facilitate the referral of high net worth clients and prospective clients to the Wealth Management Division, including investment management, trust / fiduciary services, and private banking services.
• Actively participate in sales and development of trust, investment management, and private banking prospects.
• Initiate contacts for developing and establishing new investment management agency, rollover IRA, personal trust and custodial business.
• Meet with prospective clients to discuss Wealth Management Division products and services, and maintain contact with clients and organizations regarding account performance, administrative matters, tax planning and other issues to ensure the client's financial goals are being achieved.
• Cultivate and maintain relationships with numerous sources of new business referrals and centers of influence, including bank personnel, attorneys, accountants, financial services professionals and various social contacts.

Requirements:

• Bachelor’s Degree.
• Minimum 10 years of direct client contact with wealth management, trust, investment management and sales experience in the financial services industry.
• Strong interpersonal communication, networking and relationship management / sales skills.
• Excellent presentation, verbal and written communication skills.
• Ability to work in a very team-oriented environment along with trust officers, investment officers, banking officers and bank operations personnel.

Compensation:

This is an extraordinary opportunity for the right candidate to work for a leading National Bank with a growing Loan Department. We are Liberty National Bank headquartered in Sioux City, IA with eight additional locations throughout IA & SD. This opportunity is in Sioux Falls, SD.

Responsibilities:

• Follow established procedures & policies in securing & analyzing commercial and consumer loans.
• Minimize potential loan losses through frequent review of delinquency reports & changes of financial ratios that could indicate potential losses.
• Work to market new & existing products according to the Bank's strategic plan.
• Provide superior customer service & contribute to an environment of teamwork & excellence, through effective communication & cooperation.
• Actively participate in cross-selling Bank services to new & existing customers.

Qualifications and Skills

Requirements:

•  Bachelor's degree
•  10+ years of related experience and/or training.

Compensation:

Compensation: Liberty National Bank provides a competitive salary commensurate with background and experience, full benefits and the opportunity for career growth and professional development.