Business FAQ

As part of the technology upgrade, we will be transitioning to a new Business Cash Management provider. You will still be able to access your account through Business Online Banking.

This page contains important information about business services provided to our business customers. Please visit the System Upgrade page and General FAQ page for additional information.

Customer Support

Our Help Desk (507-825-8283) will be open on Saturday, November 9th from 8am - 5pm, Sunday, November 10th from 12pm - 5pm, and Monday, November 11th from 8am - 5pm to answer any questions you may have during the technology upgrade.

18 months of historical eStatements will be transferred to the new system, but these statements will not be available in the new system until late December or early January. We recommend downloading your eStatements before November 8th if you anticipate needing access to them.

You will receive a statement dated November 8th with the transaction activity from our previous system. This will be a paper statement sent to you in the mail. After that, our statements will have a new look and feel, and you will continue to receive statements via your normal delivery method (mail or eStatement) on your normal statement date.

You will continue to have the ability to export transaction activity from Online Banking to be able to import into QuickBooks. This functionality will be available on Wednesday, November 13th.

QuickBooks and Quicken users need to take 2 important actions. Refer to the instructions on this page: QuickBooks and Quicken Conversion InstructionsOpens in a new Window)

  • 1st Action Date: November 8th by 5:00pm CST: A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download
     before this date since transaction history might not be available after the upgrade.
  • 2nd Action Date: November 13th: This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Remote Deposit Capture users will need to take important action in order to avoid delaying your deposits after the upgrade. It is pertinent that an updated driver is installed on each workstation that is utilized for remote deposit capture.

Refer to the Driver Installation Guide for detailed instructions.

Customers will be unable to make deposits on November 9th through November 11th while the technology upgrade occurs.

Refer to the Deposits Guide for additional assistance with daily procedures.

Please contact Liberty Operations at 800-579-4425 and reference remote deposit capture if you are in need of driver installation assistance.

Your ACH templates will be transferred over to the new system. Any ACH batch with an effective date after November 8th will not be processed. These ACH batches should be unscheduled and then rescheduled in the new Online Banking system.

All existing business accounts and users will migrate over to the new system. Logging in will be more convenient as you will be given a soft token to generate one-time passcode instead of a hard token. Your login username will remain the same, but you will need to choose a new password.

Mobile Banking users will have to delete the old app and install the new app on their phone after Monday, November 11th. Look for our logo in the Apple App Store/Google Play Store. LNB App Store Icon

We’ll be changing Positive Pay providers to Alkami/ACH Alert. As part of this change, we will soon offer ACH Positive Pay in addition to Check Positive Pay. If you are currently enrolled in Positive Pay, we will reach out to you with more information.

Authorized customers will still be able to initiate wire transfers within Online Banking.

All payees, scheduled payments, and history will migrate over with the upgrade. Bill Pay will be unavailable beginning Monday, November 4th through Monday, November 11th. All scheduled bills will be paid during this time.

As part of the technology upgrade, we are pleased to offer an enhanced Bill Pay for our business customers that provides new features such as:

  • Attaching invoice details with e-bill payments
  • Consolidating multiple invoices into one vendor payment
  • Authorizing levels for additional employees

Alerts will not be carried over into the new system. You will need to note what Alerts you have set-up and reestablish these in the new system.

Existing external transfers you have set up will not migrate to the new system, you will need to re-establish recurring and scheduled transfers after the upgrade on Monday, November 11th.