System Upgrade

Liberty National Bank is upgrading technology systems on November 8^th. Read below to learn about new features, planned service interruptions, and important actions to take.

We’re bringing you a whole bunch of new Online and Mobile Banking capabilities and upgraded services.

• More Secure Online and Mobile Banking: Online and Mobile Banking are getting better with a streamlined interface and new look. It will be more secure with Two-Factor Authentication that reduces the risk of unauthorized access to your bank account.
• Manage Your Cards: You’ll be able to manage your LNB Debit Card within the new mobile app. Set card controls for where your card can be used, notify us of travel plans, and easily turn your card on/off.
• Credit Score: We’re offering a new benefit to help you manage your credit at no cost to you. You’ll receive regular updates about your credit score and receive real-time updates when there are changes to your credit profile.
• Bill Pay: Bill Pay will have a new look and feel and additional services for you. Take advantage of the new Bill Discovery service that will automatically search and identify your bills. Our new Bill Pay has enhanced fraud detection to make paying bills online even safer.

All branches will close at the normally scheduled time on the evening of Friday, November 8^th and reopen Tuesday, November 12^th at our normal times after our banking systems have been upgraded.

• Online and Mobile Banking: Unavailable from Friday, November 8^th at 5pm until Monday, November 11^th at 2pm.
• Liberty National Bank ATMs: Unavailable beginning the evening of Friday, November 8^th, but you can continue to use other ATMs, including surcharge-free MoneyPass® ATMs.
• Debit and ATM Cards: Your Liberty National Bank Debit/ATM card will work as normal during the system upgrade.
• Bill Pay: All payees, scheduled payments, and history will transfer over to the new system. The Bill Pay website will be unavailable from Monday, November 4^th to Monday, November 11^th. All scheduled bills will be paid during this time.

Our Help Desk (507-825-8283) will be open on Saturday, November 9^th from 8:00 am - 5:00 pm, Sunday, November 10^th from 12:00 pm - 5:00 pm, and Monday, November 11^th from 8:00 am - 5:00 pm to answer any questions you may have during the technology upgrade.

IMPORTANT ACTIONS TO TAKE

Statements

• Historical Statements: 18 months of historical eStatements will be transferred to the new system, but these statements will not be available in the new system until late December or early January. We recommend downloading your eStatements before November 8 if you anticipate needing access to them.
• New Statements: You will receive a statement dated November 8^th with the transaction activity from our previous system. This will be a paper statement sent to you in the mail. After that, our statements will have a new look and feel, and you will continue to receive statements via your normal delivery method (mail or eStatement) on your normal statement date.

Online Banking

• Logging In: Your Online Banking account information will automatically migrate over to our upgraded system. When you sign in for the first time after the upgrade, you use the same login username. You will need to enroll in two-factor authentication and create a new password.
• Account Transfers: Existing external transfers you have set up will not migrate to the new system, you will need to re-establish recurring and scheduled external account transfers after the upgrade on Monday, November 11^th.
• Alerts: Alerts will not be carried over into the new system. You will need to note what Alerts you have set-up and reestablish these in the new system. Setting up your alerts is easy. Simply select “Alerts” from the main Online Banking page, then “Alert Options.”

Mobile Banking

• Download App: Mobile Banking users will have to delete the old app and install the new app on their phone. Look for our logo in the Apple App Store/Google Play Store.   

• 1st Action Date: November 8th by 5:00pm CST: A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download
   before this date since transaction history might not be available after the upgrade.
• 2nd Action Date: November 13th: This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.